For plans with warranty, the customer must submit proof of receipt from the dashboard within 4 hours after access is delivered.

If proof is not submitted before the deadline, warranty coverage for that item becomes void.

Proof must be a screenshot showing that the customer received and can access the product. Admin reviews the proof and may accept it, reject it, or request a revision.

While a proof submission is under review, the proof deadline is paused. If revision is required, the timer resumes until the customer submits the revised screenshot.

Customers may submit up to 3 proof revision attempts. If the third revision fails, warranty coverage can be marked void.

Admin decisions are based on the submitted proof, product rules, support timeline, and access history.

If access fails from the beginning, customers can submit a fix request from the dashboard even for no-warranty plans.

When admin reissues access, one-time reveal access can be reset so the customer can reveal the replacement from the dashboard.